Page 38 - MUFG Employee Recognition Program 2021

HUMAN RESOURCES & CORPORATE COMMUNICATIONS OF THE AMERICAS Culture of Excellence Susana Bibiano, Analyst/Officer Culture Principle: Innovate & Simplify Susana was instrumental in bringing a portion of event website development in-house, using a new software platform called Swoogo. Susana took ownership and mastered the software: 114 websites developed and 66K registrants processed, resulting in the avoidance of $725K in development fees the bank would have otherwise incurred. This represents a 175% year-over-year increase in volume, and, in the end, Susana managed to help us bring all website development in-house, benefiting internal/ external clients across the bank. Melissa Kaplan, Director Culture Principle: Client Centric Melissa went above and beyond, taking on additional responsibilities to her current role to act as a resource for the Emerson and Bulldog divestitures, which will deliver several hundred million dollars to the MUFG bottom line once both transactions close. Her leadership and partnership were exemplary, coupled with a relentless focus on execution and attention to detail. 36 FOR INTERNAL USE ONLY